1-Year Workmanship Warranty. In Writing.
When we say guaranteed, we mean a line on your invoice, not a slogan. Here is exactly what the warranty covers, what it does not, and how to claim it if you ever need to.
Written quote before any work · photo evidence on every finding · warranty in writing
“If it’s our work and it fails, we come back. Free.”
The warranty is the same one written into our terms of service: one year from completion on our workmanship, with manufacturer warranties on materials passed straight through to you. Keep it with your house records alongside the dated photo report.
What’s covered
- Workmanship on every duct cleaning, sanitizing treatment, filtration upgrade, and duct repair we perform
- Materials we install — filter housings, UV lamps, boots, collars, sealant — passed through from the manufacturer warranty
- A return camera check if you suspect our workmanship is the reason a problem came back
- The written photo report stays yours permanently, warranty claim or not
What’s not
- A system that reloads with dust from an ongoing source we flagged and you chose not to address — an open return, a construction phase next door, an unsealed attic run
- Damage from third-party work or DIY modifications made to the ductwork after we finished
- Pre-existing duct or HVAC defects that were documented in the report and left outside the approved scope
- Normal dust accumulation over time — ducts load again, which is why the report is dated
These are the ordinary limits of a workmanship warranty, not fine print designed to trap you. If a claim is borderline, the dated photo report usually settles it in your favour or ours within a few minutes.
How to claim your warranty.
Call or email us
Reach us at (469) 287-0686 or [email protected]. Tell us the job date and what you're seeing.
We schedule the return camera check
Within 5 business days for routine claims. Sooner when there's an active air-quality or moisture concern in the system.
If it's our workmanship, we fix it. Free.
Same standard, same documentation — you get a new dated photo set showing what we found and what we corrected.
Have a warranty question right now? Don’t wait.
Duct cleaning is invisible work. Ours isn’t.
That’s the whole problem with this trade: once the registers go back on, nobody can tell a source-removal cleaning from a shop-vac blow-through. A warranty only means something when the work is documented — which is why every job closes with a dated before-and-after photo set, and why we’ll happily be measured against it a year later.
Get it inspected. Get it in writing.
Flat fee confirmed when you book. Same-week scheduling. A pass/fail verdict within 48 hours.
24/7 Response
Water intrusion in the ducts, a musty smell that won't quit, or vermin in the system? We answer 7 AM to midnight and every visit ends with camera photos and a written verdict — including a straight "your ducts are fine" when that's what we find. After-hours dispatch runs subject to crew availability.
Emergency line