Privacy Policy
Plain English. No tricks. Here's exactly what we collect, why, and how to opt out of any of it.
Last updated
May 23, 2026
What we collect
When you contact us — by phone, form, email, or SMS — we collect the information you provide (name, phone, email, service address, notes). We also use standard web analytics (pageviews, referrer, device type) to improve the site. We don't track you across other websites.
How we use it
We use your information only to respond to your inquiry, schedule and complete work, send transactional updates (appointment confirmations, technician en-route, quote ready), and — if you opt in — occasional seasonal maintenance reminders. That's it.
What we never do
We never sell, rent, or trade your contact information. We never share lead data with third-party lead brokers. We never use your photos or address in marketing without your written permission.
SMS consent
When you give us your mobile number, you consent to receive text messages about your inquiry, appointment scheduling, and service updates (promotional texts only if you separately opt in). Your SMS opt-in and consent to be contacted are never shared with anyone, and we never sell or rent your mobile number. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages.
Cookies
We use minimal first-party cookies for site functionality and standard analytics. We do not use advertising / retargeting cookies. We respect Do Not Track signals.
Your rights
You can request a copy of the information we hold about you, ask us to delete it, or ask us to stop contacting you — at any time, by emailing [email protected]. We respond within 5 business days.
Children
Our site and services are not directed at children under 13. We do not knowingly collect information from children.
Changes
If we make material changes to this policy, we'll update the date above and post the new version here. Routine clarifying edits won't be flagged.
Who we share your information with
To schedule and complete the service you request, we share your contact details with our own technicians, office staff, insured subcontractors, and affiliated service companies that perform or fulfill that work or appointment — only to deliver the service you asked for, never for their own marketing. We do not sell, rent, or trade your information, and we never share your SMS opt-in or consent-to-be-contacted with anyone. We may also disclose information where required by law, or in connection with a merger, acquisition, or sale of assets.
Your privacy rights
Depending on your state, you may have the right to access, correct, or delete the personal information we hold about you, receive a copy of it, and opt out of its sale or sharing — which we do not do. California (CCPA/CPRA) and Texas (TDPSA) residents have these rights and the right not to be treated differently for exercising them. To make a request, email [email protected]; we verify your identity and respond within 45 days.
How long we keep your information
We keep your information only as long as needed to provide the service, honor warranties, meet legal and tax obligations, and defend against claims — then we delete or de-identify it. Warranty and job records are kept for the length of the applicable warranty period.
How we protect your information
We use commercially reasonable safeguards — encryption in transit, access controls, and limited internal access — to protect your information. No system is perfectly secure, but if a breach ever affects your personal information, we will notify you and any agency the law requires.
Contact
Questions? Email [email protected] or call (469) 287-0686. Mailing address: Address coming soon, Dallas, TX .
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Water intrusion in the ducts, a musty smell that won't quit, or vermin in the system? We answer 7 AM to midnight and every visit ends with camera photos and a written verdict — including a straight "your ducts are fine" when that's what we find. After-hours dispatch runs subject to crew availability.
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